Welcome to Mahlie’s Mission. By accessing or using our website, resources, or services, you agree to the following Terms & Conditions. These terms ensure our website remains safe, respectful, and accessible for all children, families, clinicians, volunteers, and supporters.

If you do not agree with any part of these terms, please discontinue use of the website.

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1. About Mahlie’s Mission

Mahlie’s Mission is a not‑for‑profit organisation based in Tasmania, Australia.

We provide trauma‑aware support, information, and resources to families navigating rare and complex diagnoses.

These Terms & Conditions apply to all visitors, users, and supporters who access our website or engage with our services.

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2. Use of Our Website

You agree to use our website:

• respectfully

• lawfully

• without causing harm or disruption

• without attempting to access restricted areas or systems

 

You must not:

• misuse the website

• upload harmful content

• attempt to breach security

• use our content for commercial purposes without permission

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3. Information We ProvidE:

• general information

• lived‑experience guidance

• trauma‑aware resources

• diagnosis support tools

• community information

 

We do not provide medical, legal, or clinical advice. All information is general in nature and should not replace professional guidance.

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4. Resource Use & Copyright

All content on this website — including text, graphics, logos, documents, and downloadable resources — is owned by Mahlie’s Mission unless otherwise stated.

 

You may:

• download resources for personal or family use

• share links to our website

• use tools in clinical settings with attribution

 

You may not:

• copy or reproduce content for commercial use

• alter or redistribute resources without permission

• claim our content as your own

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5. Donations & Payments

When making a donation or purchasing items:

• you confirm the information you provide is accurate

• you authorise us to process the payment

• you understand that donations are non‑refundable unless required by law

 

We use secure third‑party payment processors. We do not store full payment details.

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6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy, which outlines:

• processing times

• delivery timeframes

• shipping costs

• lost or damaged items

• address accuracy requirements

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7. Returns & Refunds

Returns and refunds are handled in accordance with our Refunds & Returns Policy.

We accept returns for:

• damaged items

• incorrect items

• defective products

 

We do not accept returns for:

• change of mind

• opened printed resources

• personalised items

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8. Privacy & Confidentiality

Your privacy matters to us. All personal information is handled in accordance with our Privacy & Confidentiality Policy and Website Privacy Policy.

 

We are committed to:

• protecting personal and sensitive information

• maintaining confidentiality

• ensuring child‑safe data practices

• using information only for legitimate organisational purposes

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9. Child Safety & Online Conduct

Mahlie’s Mission is a child‑safe organisation. We take extra care when:

• sharing content involving children

• collecting information from families

• responding to enquiries

• moderating online interactions

 

We do not tolerate:

• harassment

• discrimination

• harmful or unsafe behaviour

• inappropriate contact with children

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10. External Links

Our website may contain links to external websites. We provide these for convenience only.

Mahlie’s Mission is not responsible for:

• the content of external sites

• their privacy practices

• their accuracy or reliability

 

Use external links at your own discretion.

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11. Website Availability

We aim to keep our website accessible at all times, but we cannot guarantee:

• uninterrupted access

• error‑free operation

• immediate correction of issues

 

We may update, modify, or temporarily disable parts of the website as needed.

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12. Limitation of Liability

To the fullest extent permitted by law, Mahlie’s Mission is not liable for:

• loss arising from website use

• reliance on general information

• delays or disruptions

• third‑party service issues

• data loss or unauthorised access

 

This does not limit rights under Australian Consumer Law.

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13. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes take effect when published on this page.

We encourage visitors to review this page periodically.

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14. Contact Us

If you have questions about these Terms & Conditions, please contact:

Mahlie’s Mission

Email: info@mahilesmission.org.au

Location: Tasmania, Australia

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15. Legal Disclaimer

These Terms & Conditions are provided for general information purposes only. While Mahlie’s Mission takes reasonable steps to ensure accuracy, this document does not constitute legal advice. For advice specific to your circumstances, please consult a qualified legal professional.