Mahlie’s Mission is committed to protecting the privacy, dignity, and safety of all children, families, volunteers, members, and community partners who engage with our organisation. This Website Privacy Policy expands on our internal Privacy & Confidentiality Policy and explains how we handle personal information collected through our website and digital platforms.

 

1. Purpose

This policy outlines how Mahlie’s Mission collects, stores, uses, and protects personal information shared through our website, online forms, email communications, and digital interactions. It reflects the same principles found in our organisational Privacy & Confidentiality Policy and ensures that all information is handled with care, respect, and in accordance with Australian privacy expectations.

 

2. Scope

This policy applies to:

• Website visitors

• Families and community members

• Volunteers and contractors

• Members and supporters

• Anyone who provides personal information through our website or digital platforms

It sits alongside our internal Privacy & Confidentiality Policy, which applies to all Responsible People within the organisation.

 

3. Principles

Mahlie’s Mission remains committed to:

• protecting personal and sensitive information

• using information only for legitimate organisational purposes

• maintaining confidentiality at all times

• complying with Australian privacy expectations

• ensuring information is stored securely and accessed only when necessary

• upholding child‑safe and trauma‑aware practices in all data handling

These principles apply equally to online and offline information.

 

4. Information We Collect Through Our Website

We may collect:

Personal Information

• name

• email address

• phone number

• contact preferences

• information submitted through forms (e.g., enquiries, newsletter sign‑ups)

 

Sensitive Information

Only when voluntarily provided and relevant to support activities:

• health or diagnosis‑related information

• lived‑experience details

• cultural or linguistic background

 

Technical Information

• IP address

• browser type

• pages visited

• cookies and analytics data

We only collect information that is necessary for our work supporting families and improving our services.

 

5. How We Use Website Information

Information collected through our website may be used for:

• responding to enquiries

• providing support to families

• sending newsletters or updates (with consent)

• improving website functionality and user experience

• managing donations and receipts

• meeting legal and reporting obligations

• ensuring child safety and suitability where relevant

Information is never sold, shared, or used for unrelated purposes.

 

6. Confidentiality

All individuals engaged by Mahlie’s Mission must:

• keep personal information private

• discuss sensitive matters only with the Director or Public Officer

• avoid sharing information without consent

• ensure conversations about families occur in appropriate settings

These confidentiality expectations apply to digital information as well as in‑person interactions.

 

7. Storage and Security

Information collected online is stored securely through:

• password‑protected digital systems

• secure cloud storage

• restricted access for Responsible People only

• safe disposal of outdated digital records

Records are kept for at least 7 years, unless required longer for safeguarding or legal reasons.

 

8. Access to Your Information

Individuals may request to:

• access their personal information

• correct inaccurate information

• withdraw consent for future communication

Requests are reviewed by the Director and responded to promptly.

 

9. Sharing Information

Information may be shared only when:

• the individual gives consent

• required for safety or safeguarding

• required by law (e.g., child protection reporting)

• necessary to provide support or referrals

Only the minimum necessary information is shared.

 

 

10. Cookies and Analytics

Our website may use cookies and analytics tools to:

• understand how visitors use our site

• improve accessibility and user experience

• track resource downloads

You may disable cookies in your browser settings.

 

11. Third‑Party Services

We may use trusted third‑party providers for:

• email newsletters

• donation processing

• website hosting

• analytics

These providers must comply with privacy standards and cannot use your information for their own purposes.

 

12. Breaches of Privacy

Any suspected breach of privacy will be:

• reported to the Director immediately

• investigated promptly

• addressed with corrective action

• communicated to affected individuals where appropriate

 

13. Contact Us About Privacy

If you have questions or concerns about your information, please contact:

 

Mahlie’s Mission

Email: info@mahliesmission.org.au

Location: Tasmania, Australia

We take privacy seriously and respond to all enquiries with care.

 

14. Legal Disclaimer

This Website Privacy Policy is provided for general information purposes only. While Mahlie’s Mission takes reasonable steps to comply with Australian privacy expectations, this policy does not constitute legal advice and should not be relied upon as such. For advice specific to your circumstances, please consult a qualified legal professional.